LIND & LIME PART-TIME TOUR GUIDE
Post: Lind & Lime Part-Time Tour Guide
Full Time: 4 days a week
Thursday to Sunday 11:30am to 8pm
Salary: £20,800
Directorate: Muckle Brig Ltd
Reporting to: Visitor Experience Team Co-Ordinator
ABOUT US
Our company values are at the foundation of everything we do.
We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.
2023 was a very exciting year at Muckle Brig as we finally opened our new Port of Leith whisky Distillery, quickly becoming a major new tourism destination in Edinburgh. From a single person in a garden shed, our company has grown to include multiple sites, brands and a team of 60 (and growing) passionate and talented individuals.
We have so many stories to tell, and communicating those stories is an essential and increasingly complex undertaking. 2024 isn’t slowing down, and as we continue to grow our brands and business, it’s time to grow our team.
OVERVIEW
Due to an internal promotion we’re looking for a passionate, super friendly, outgoing, and enthusiastic Tour Guide with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team. As a Lind & Lime Tour Guide you will be the face of our Gin Distillery, leading our guests through our Tour Experience, tasting, bottling, cocktail making and so much more. Lind & Lime is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.
KEY RESPONSIBILITIES
Welcome and orientate guests
Dynamic storytelling - providing the historical stories behind our gin, bottles and botanicals, facts about our still and how it works, demonstrating the mini-bottling and labelling process and assisting guests to bottle and label their own mini, finishing with cocktail making at the Lind & Lime Bar
Setting up, clearing, cleaning and resetting the tour route for each tour, including cocktail making equipment
Ongoing cleanliness and presentability of the tour area
Assisting with guests needs as required to ensure an excellent experience
Assisting with Private Tours and Events on an ad hoc basis
Weekly and monthly stock takes across Tour stock
Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company
Following our Health & Safety, COSHH, Organic and Food Hygiene policies
You may be required to work at other Muckle Brig locations when appropriate
Other tasks as required
ESSENTIAL SKILLS
You are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience. Regular training and coaching provided.
Enthusiastic and confident, warm, friendly with plenty of energy
Positive, can-do attitude
Previous presenting and bar experience would be advantageous
Fluency in a foreign language would be advantageous but not essential
Previous retail experience would be advantageous but not essential
SALARY & BENEFITS
26 days holiday per year + 3 public holidays pro rata.
Employee discount scheme.
Employee cask programme, share trust.
Full training given with CPD opportunities ongoing
This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required.
